SamsungIPTV is committed to customer satisfaction. We offer a 14-day money-back guarantee to ensure our service meets your expectations.
Eligibility for a Refund:
You are eligible for a full refund if you contact us within 14 calendar days from the date of your initial subscription purchase and meet the following condition:
- The Service is non-functional due to a verified fault on our end (e.g., prolonged server outage, a critical technical issue that we are unable to resolve after you have provided us with reasonable information to troubleshoot).
How to Request a Refund:
To request a refund, you must:
- Contact our support team via email at contact.samsungiptv@gmail.com or via WhatsApp at +44 7412 830779.
- Clearly state your reason for the refund request.
- Provide your registered email address and order details.
- Cooperate with our support team to verify the issue and attempt to resolve it.
Non-Refundable Circumstances:
A refund will not be granted under the following circumstances:
- Change of mind.
- Inability to set up or configure the Service on your device.
- Issues related to your internet service provider (ISP), internet speed, or network configuration.
- Compatibility issues with your device that were not confirmed as compatible prior to purchase.
- Failure to cancel a subscription before it auto-renews.
- Violation of our Terms of Service leading to account suspension.
Processing Refunds:
Once your refund is approved, we will process it to the original method of payment. The processing time may vary depending on your payment provider. Upon refund, your SamsungIPTV account will be deactivated.
